Privacy Policy

What information do we collect?

We may collect, store and make use of the following:

  • Information that you may choose to give us, including signing up voluntarily to our email newsletter list or taking part in a marketing or feedback survey, or competition. The lawful basis for collecting this information is explicit consent; namely a positive opt-in.
  • Information about your visits to and activity on this website including your IP address, browser type, operating system and similar information. Cookies are to make your use of our website easier. (more about our cookie policy below).
What do we use your information for? We use the information we collect from you for the following:
  • To send periodic newsletters by email relating to product updates, news and service information etc.
  • To administer a competition, promotion, survey or other site feature. If we ask for your email address during the course of a survey, it will only be for the purpose of contacting you to inform you of a prize draw win or to follow up on a specific issue, complaint or problem that you raised during the survey. Survey results are used to help us better understand our customers.

Who do we share your information with?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This is necessary in order to provide you with a good service.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, protect ours or others rights, property or safety.

If you sign up to our marketing email list, your name and email contact information will be stored by Mailchimp.

How long will we store your data?

In the case of our optional email marketing list, we will keep your details until you ask to be removed from the list or your profile is deemed to be inactive. Every marketing email we send has a link to opt out in the footer. Any personalised survey or competition information will be removed once it has been processed.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service providers systems to recognise your browser and retain and remember certain information. Third party applications like Google Analytics provide anonymised tracking data.

This site collects cookies used for Google's Demographic and Interest Reports, one of Google Analytics’ advertising features. We do not display adverts, but we do use these reports to better understand and serve visitors to our website.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better user experience and tools in the future. As a rule, cookies will make your browsing experience better.

Third party links

Occasionally, at our discretion, we may include or offer third party services or products on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activity of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your rights

The General Data Protection Regulation (GDPR) provides a number of rights for individuals. You can find out more about these here.

Personal data will be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us:

If you have any questions or complaints regarding this privacy policy you can contact us in writing either by email or post using the information below:

Helix Operations Limited,
Offis Fawr,
Parc Gwledig Padarn,
LL55 4TY


We will do our best to resolve any issues in compliance with the law and in a timely and appropriate manner. We take your data privacy seriously and comply with all relevant legislation.